Shipping policy

Every SlipperChicken™ order is made to order. Here’s where we ship, how shipping is charged, and what to expect while your order is on its way.

Where we ship

We ship within the United States: all 50 states, Washington, DC, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.

We do not currently ship internationally, to APO/FPO/DPO military addresses, or to Micronesia, the Marshall Islands, or Palau.

Shipping charges and separate parcels

Shipping charges are calculated at checkout for your items and delivery address. Orders containing different product types may combine separate shipping charges. Items may be made and shipped separately, so parcels can arrive on different days.

Production and delivery estimates

Production and shipping are separate steps. Production usually takes 2–7 business days before an order is dispatched. Timing can vary with product availability, order size, and seasonal demand.

For the contiguous United States, our print partners currently estimate 2–5 business days for standard shipping after dispatch, in addition to production time. Your order’s timing can vary by product and destination.

For Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands, allow an additional 7–12 business days for shipping. Remote destinations and carrier delays can take longer.

All production and delivery times are estimates, not guaranteed arrival dates. Business days generally mean Monday through Friday, excluding holidays. Any checkout estimate should be read together with the additional time for these destinations.

Tracking

Tracking is provided when available. Some mug and journal shipments to Alaska, Hawaii, and the territories listed above may use untracked services. Separate parcels may have separate tracking updates.

PO boxes

We accept U.S. PO-box addresses for standard shipping. Use the recipient’s full name exactly as registered to the box, enter PO Box followed by the box number in the address line, and include the correct city, state or territory, and ZIP code.

Your PO box must be able to accept the packed parcel. If you are unsure whether your box can receive an item, contact us before ordering or use a street address. PO-box deliveries may experience additional delays or delivery issues. Express delivery to PO boxes is not available.

Address changes and delivery help

Please check your shipping address before placing your order. If you spot an error, contact us as soon as possible; we may be unable to change an address once production or shipping has begun.

For questions about shipping, a delayed parcel, or a delivery problem, email hello@slipperchicken.com with your order number. For return requests, please see our Refund policy.